Terms of Service

Last updated: August 2026

These Terms of Service ("Terms") govern your access to and use of BLeadX's CRM platform at bleadx.com ("the Service"), operated by BLeadX ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you're accepting these Terms on behalf of an organization, you confirm you have authority to bind that organization, and "you" refers to that organization.

1. Accounts

You must provide accurate registration information and are responsible for keeping your account credentials secure. You're responsible for all activity that happens under your account, and for the accounts of any team members you invite under your organization. You must notify us promptly of any unauthorized use of your account.

2. The Service

BLeadX provides lead and sales-pipeline management tools, including lead capture, pipeline tracking, follow-up reminders, reporting, and related features, offered under Starter, Professional, and Business plans as described on our pricing page. Feature availability depends on your plan. We may modify, update, or discontinue any feature of the Service at our discretion; we'll give reasonable notice before a material change that reduces functionality you're actively paying for.

3. Subscriptions & Billing

• The Starter plan is free forever, with no credit card required to sign up.
• Paid subscriptions are billed in advance on a recurring basis (e.g. monthly) via Razorpay, in the currency and at the price shown at the time of purchase.
• You can cancel your subscription at any time; cancellation stops future billing but doesn't retroactively refund the current billing period unless required by applicable law.
• We may change pricing for future billing periods; we'll give you reasonable notice before a price change takes effect on your account.
• You're responsible for keeping your payment details current and for any taxes applicable to your subscription. Late or failed payment may result in suspension of your account until resolved.

4. Your Data

You (and your organization) own the lead, contact, and business data you enter into BLeadX. We only access it to provide the Service, provide support at your request, or as described in our Privacy Policy. You are solely responsible for the lawfulness of the contact data you upload -- including having a valid legal basis to collect, store, and contact each person in it, and complying with applicable data protection, telemarketing, and anti-spam laws. BLeadX is not responsible for how you obtained or use that data.

5. Acceptable Use

You agree not to use the Service to:

• Send unsolicited bulk messages (spam) in violation of applicable law.
• Upload unlawful, infringing, or malicious content.
• Attempt to gain unauthorized access to the Service, probe or scan its infrastructure, or interfere with its normal operation (including via excessive automated requests).
• Attempt to access other customers' data or accounts.
• Reverse-engineer, decompile, resell, sublicense, or white-label the Service except where explicitly permitted under a separate Business agreement.

We may suspend access immediately, without prior notice, for activity that we reasonably believe violates this section or threatens the security or availability of the Service for other customers.

6. Intellectual Property

BLeadX and its licensors own all rights to the Service itself (software, design, branding, documentation). These Terms don't grant you any ownership in the Service -- only a limited, non-exclusive, non-transferable right to use it under your subscription. If you send us feedback or suggestions about the Service, you agree we may use them without restriction or compensation to you.

7. Third-Party Services

The Service integrates with third-party services you may choose to use or connect, including Razorpay (payments), Google and Facebook (sign-in), WhatsApp Business messaging via Meta's platform, and SMS messaging via MSG91 (subject to India's DLT/TRAI requirements for sender ID and template registration). These services are governed by their own terms and privacy policies, are outside our control, and we are not responsible or liable for their availability, performance, acts, or omissions, including any payment processing errors, service outages, or policy changes on their end.

8. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access, with notice where practical, if you: violate these Terms; fail to pay subscription fees when due; pose a security or legal risk to the Service or other customers; or if we discontinue the Service generally (in which case we'll give reasonable advance notice where possible). On termination, your right to access the Service ends; we may delete your account data after a reasonable period, subject to our data retention obligations described in the Privacy Policy. We are not liable to you or any third party for suspending or terminating your access in accordance with these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY, TO THE MAXIMUM EXTENT PERMITTED BY LAW. We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that using the Service will result in any particular business outcome (such as more leads, sales, or revenue). You use the Service at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) BLEADX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 3 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These limitations apply regardless of the legal theory the claim is based on (contract, tort, or otherwise) and are a fundamental basis of the bargain between you and BLeadX.

11. Indemnification

You agree to indemnify, defend, and hold harmless BLeadX and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) the data you upload or process through the Service, including any claim that it was collected or used unlawfully; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right.

12. Force Majeure

We won't be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, internet or telecommunications failures, power outages, government action, pandemics, or outages of third-party services we rely on (such as our cloud hosting, payment, or messaging providers).

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, the dispute will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement, seated in Delhi, India, conducted in English. Nothing in this section prevents either party from seeking urgent injunctive relief from a competent court where necessary.

14. General

• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
• No Waiver: Our failure to enforce any right or provision won't be considered a waiver of that right.
• Entire Agreement: These Terms (together with the Privacy Policy and any Business agreement you've signed) are the entire agreement between you and BLeadX regarding the Service, superseding any prior agreements.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above; if you continue using the Service after a change takes effect, you accept the updated Terms.

16. Contact Us

Questions about these Terms? Email us at support@bleadx.com.